SERVICE PARTS MANAGEMENT

Abstract

Whether you market autos, computers or lawn mowers, superior parts management is likely to represent a significant opportunity to not only improve customer satisfaction, but also boost profitability and create an advantage over competitors.

Citation

SHILL, W. (1990), "SERVICE PARTS MANAGEMENT", Logistics Information Management, Vol. 3 No. 2, pp. 89-92. https://doi.org/10.1108/eb007503