A Quality Management System for an Out‐patient Clinic and Service Departments

Abstract

The validity of an approach based on a quality system specification developed from BS5750 is considered, with reference to patient care activity in an out‐patient clinic at a general hospital. The quality systems specification is presented and the application of this system to the clinic and service departments is demonstrated.

Citation

Rooney, E.M. and Wilson, R.S.E. (1988), "A Quality Management System for an Out‐patient Clinic and Service Departments", International Journal of Health Care Quality Assurance, Vol. 1 No. 3, pp. 13-28. https://doi.org/10.1108/eb006073