Using the theory of constraints to improve competitiveness: an airline case study

Abstract

The aim of the discipline of Operations Management is to gain competitive advantage. One more recent and lesser‐known Operations Management technique that is finding greater acceptance is the Theory of Constraints (TOC). This paper illustrates the use of a specific TOC technique termed “The Thinking Processes” to solve an airline industry case toward improved competitive outcomes.

Citation

Polito, T., Watson, K. and Vokurka, R.J. (2006), "Using the theory of constraints to improve competitiveness: an airline case study", Competitiveness Review, Vol. 16 No. 1, pp. 44-50. https://doi.org/10.1108/cr.2006.16.1.44