The Whitney Clinic

Abstract

This case describes a community-based healthcare clinic and the issues facing the management and board of directors. The issues raised are common problems faced by all types of nonprofit organizations: insufficient fundraising and marketing policies to guide board decision making, confusion over staff and board roles in decision making, poorly thought-out bylaws that contribute to the confusion over board and staff roles, the challenge of harnessing the diverse backgrounds and opinions of a community-based board of directors, and lack of sound financial planning.

The Whitney Clinic case identifies common pitfalls in board governance and includes a roleplay to help students understand the difficulties inherent in implementing the basics of good governance.

Citation

Donnelly, A.C., Scott, W., Kathy, S., Millie, G., Lydia, M. and Michael, R. (2017), "The Whitney Clinic", . https://doi.org/10.1108/case.kellogg.2016.000370