Body Scans and Bottlenecks: Optimizing Hospital CT Process Flows

Abstract

A midwest hospital purchases new CT Scanners which are much faster than the existing technology. Processes in the radiology department are optimized to the older, existing scanners and technicians are unable to take full advantage of the new scanner speed. The hospital finds itself working to change the processes to suit the new scanners capabilities and take full advantage of their speed.

This case allows students to analyze process capacity and time performance in different settings and understand how process structure impacts both operational and financial performance.

Citation

Chopra, S., Flamm, S.D. and Sachin, W. (2017), "Body Scans and Bottlenecks: Optimizing Hospital CT Process Flows", . https://doi.org/10.1108/case.kellogg.2016.000044