Megacard Corporation
Publication date: 20 January 2017
Abstract
This case requires a decision on the possible consolidation of three Midwest business-travel centers. Significant cost savings in service representatives can be achieved by combining the front-end (booking) operations. The sensitivity of cost to service-productivity levels and customer waiting time is also explored. This case and related materials can be used as part of the Workforce Planning Module.
Keywords
Citation
Davis, E.W. and Colley, J.L. (2017), "Megacard Corporation", . https://doi.org/10.1108/case.darden.2016.000195
Publisher
:University of Virginia Darden School Foundation
Copyright © 1993 by the University of Virginia Darden School Foundation, Charlottesville, VA. All rights reserved.