Unraveling blockchain adoption in the insurance sector: a comprehensive TOE framework with knowledge management practices
VINE Journal of Information and Knowledge Management Systems
ISSN: 2059-5891
Article publication date: 24 September 2024
Abstract
Purpose
Blockchain technology can potentially address the challenges of information storage, sharing and management and improve them further in an organization and sector as a whole. This study aims to investigate the effects of technology, organization and environment on the behavioral intention of employees to adopt blockchain in the Indian insurance sector and the mediating role of knowledge management practices.
Design/methodology/approach
A structured questionnaire was used to collect a sample size of 390 responses based on convenience sampling. Partial least square structural equation modeling was used to analyze the data.
Findings
The findings highlighted that organizational factors, followed by technological factors, significantly impact employees' behavioral intentions. The results established that the impact of environmental factors is insignificant on blockchain adoption intention. Knowledge management practices significantly mediate the relationship between organizational factors, technological factors and behavioral intention.
Practical implications
The results indicate that organizations must prioritize organizational factors (technological competence, top management support and financial readiness) and knowledge management practices (knowledge creation, sharing and retention) to positively impact employees' behavioral intentions and ensure successful and effective technology adoption.
Originality/value
Using the Technology-Organization-Environment framework, the study tests the conceptual model, showing the relationship between technological, organizational and environmental factors, behavioral intention and knowledge management practices. The role of knowledge management practices in technology adoption within organizations has been scarcely explored. This study adds significant and novel contributions in this area.
Keywords
Acknowledgements
The authors express sincere gratitude to the editorial team and anonymous reviewers of this journal for their invaluable feedback and constructive criticism, which significantly improved the quality of this manuscript. Their expertise and attention to detail have been instrumental in shaping this work into its final form. Thank you for your time and effort in reviewing and editing this manuscript.
Citation
Singh, N., Panigrahi, R., Panigrahi, R.R. and Meher, J.R. (2024), "Unraveling blockchain adoption in the insurance sector: a comprehensive TOE framework with knowledge management practices", VINE Journal of Information and Knowledge Management Systems, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/VJIKMS-08-2023-0190
Publisher
:Emerald Publishing Limited
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