How to measure knowledge management: dimensions and model

Abstract

Purpose

The aims of this paper are: to identify the dimensions of knowledge management (KM), and to propose a model for KM that will be useful for future researchers in carrying out KM measurement.

Design/methodology/approach

The paper is based on a literature review of theoretical and empirical contributions to KM.

Findings

The results obtained show that the creation, transfer and storage, and implementation and use are dimensions of the concept of KM. On the basis of these dimensions, this study proposes a model integrating these dimensions and operationalizes it using selected items, so that future researchers may carry out measurements using the proposed model.

Practical implications

The study implies that companies and researchers use a smaller time in theoretical checks and can devote to measurements which develop improvements.

Originality/value

The present model differs from other, previous models in that it integrates various approaches to the study of KM.

Citation

García-Fernández, M. (2015), "How to measure knowledge management: dimensions and model", VINE, Vol. 45 No. 1, pp. 107-125. https://doi.org/10.1108/VINE-10-2013-0063