Technology in tourism-from information communication technologies to eTourism and smart tourism towards ambient intelligence tourism: a perspective article
ISSN: 1660-5373
Article publication date: 20 September 2019
Issue publication date: 20 February 2020
Abstract
Purpose
Technology revolutionises the tourism industry and determines the strategy and competitiveness of tourism organisations and destinations. This paper aims to explore the transformational and disruptive nature of technology for tourism.
Design/methodology/approach
This paper is based on systematic research.
Findings
Technology innovations bring the entire range of stakeholders together in tourism service ecosystems. Technology-empowered tourism experiences increasingly support travellers to co-create value throughout all stages of travel. Ambient Intelligence (AmI) Tourism (2020-future) is driven by a range of disruptive technologies. Inevitably smart environments transform industry structures, processes and practices, having disruptive impacts for service innovation, strategy, management, marketing and competitiveness of everybody involved.
Originality/value
The paper synthesises developments in technology for tourism and proposes a future perspective.
Keywords
Acknowledgements
The anonymous refereeing process for this paper was handled by Associate Editor Professor Cihan Cobanoglu.
Citation
Buhalis, D. (2020), "Technology in tourism-from information communication technologies to eTourism and smart tourism towards ambient intelligence tourism: a perspective article", Tourism Review, Vol. 75 No. 1, pp. 267-272. https://doi.org/10.1108/TR-06-2019-0258
Publisher
:Emerald Publishing Limited
Copyright © 2019, Emerald Publishing Limited