A systematic and network-based analysis of data-driven quality management in supply chains and proposed future research directions

Abstract

Purpose

This work aims to review past and present articles about data-driven quality management (DDQM) in supply chains (SCs). The motive behind the review is to identify associated literature gaps and to provide a future research direction in the field of DDQM in SCs.

Design/methodology/approach

A systematic literature review was done in the field of DDQM in SCs. SCOPUS database was chosen to collect articles in the selected field and then an SLR methodology has been followed to review the selected articles. The bibliometric and network analysis has also been conducted to analyze the contributions of various authors, countries and institutions in the field of DDQM in SCs. Network analysis was done by using VOS viewer package to analyze collaboration among researchers.

Findings

The findings of the study reveal that the adoption of data-driven technologies and quality management tools can help in strategic decision making. The usage of data-driven technologies such as artificial intelligence and machine learning can significantly enhance the performance of SC operations and network.

Originality/value

The paper discusses the importance of data-driven techniques enabling quality in SC management systems. The linkage between the data-driven techniques and quality management for improving the SC performance was also elaborated in the presented study.

Citation

Agrawal, R., Wankhede, V.A., Kumar, A. and Luthra, S. (2023), "A systematic and network-based analysis of data-driven quality management in supply chains and proposed future research directions", The TQM Journal, Vol. 35 No. 1, pp. 73-101. https://doi.org/10.1108/TQM-12-2020-0285