A sense of urgency as a driver of individual kaizen performance: moderating role of organizational culture

Abstract

Purpose

During crises, notably the recent COVID-19 pandemic, a heightened sense of urgency has manifested as a catalyst for improvement within organizations. The present study aims to explore the influence of a sense of urgency on individual kaizen performance. Additionally, the study delves into the potential moderating roles of organizational culture in this relationship.

Design/methodology/approach

Data samples include 481 employees who are working at Japanese manufacturing companies. SPSS software is used for data analysis, comprising measurement test, correlation and regression analysis.

Findings

A sense of urgency was found to predict a higher number of accepted suggestions. Moreover, there is a significant and positive interaction effect of adhocracy culture and a sense of urgency on writing and submitting ideas.

Originality/value

As an initial study that empirically tests the relationship between a sense of urgency and individual kaizen performance, this paper contributes to the literature on kaizen, change management and innovation. It also corroborates previous research on the Person-Organization fit framework.

Citation

Nguyen, H.A., Yokozawa, K. and Suárez-Barraza, M.F. (2024), "A sense of urgency as a driver of individual kaizen performance: moderating role of organizational culture", The TQM Journal, Vol. 36 No. 6, pp. 1442-1459. https://doi.org/10.1108/TQM-06-2023-0169