A review of the importance of business process management in achieving sustainable competitive advantage

Abstract

Purpose

In today's height of competition, business process management (BPM) is regarded as best practice management principle that can assist companies in sustaining competitive advantage. The purpose of this paper is to strengthen theory building of BPM in fostering sustainable competitive advantage based on dynamic capability theory.

Design/methodology/approach

BPM owes its existence to total quality management (TQM) and business process reengineering and has gained importance as an enabler to coordinate the intricacies of the organisations. Past researches on BPM have been largely conceptual using case studies with scarce evidence for theory building.

Findings

Based on the review of literature, the study of BPM can be studied based on dynamic capability theory.

Originality/value

The outcome of this paper would add value to theory building for BPM.

Citation

Nadarajah, D. and Latifah Syed Abdul Kadir, S. (2014), "A review of the importance of business process management in achieving sustainable competitive advantage", The TQM Journal, Vol. 26 No. 5, pp. 522-531. https://doi.org/10.1108/TQM-01-2013-0008