To read this content please select one of the options below:

Emotional intelligence, voice and flow: a team-level study of work teams

Lei Xie (Department of Organization, Workforce, and Leadership Studies, Texas State University, San Marcos, Texas, USA)
Chi-Ning Chang (Life Span Institute, The University of Kansas, Lawrence, Kansas, USA)
Shailen Singh (Texas State University San Marcos, San Marcos, Texas, USA)

Team Performance Management

ISSN: 1352-7592

Article publication date: 17 August 2021

Issue publication date: 22 November 2021

654

Abstract

Purpose

This paper aims to investigate how emotional intelligence and voice climate interact with flow in work teams.

Design/methodology/approach

The authors used multilevel structural equation modeling to analyze the nested data (individuals within teams). A total of 42 work teams (166 full-time employees) from the service industry participated in this research.

Findings

The results showed that emotional intelligence and voice behavior are positively associated with flow experience at the individual level. It was also demonstrated that emotional intelligence exerts partial influence on flow via individual voice behavior. At the team level, the authors only found a positive relationship between emotional intelligence and flow.

Originality/value

This research fills the knowledge gap of flow’s antecedents in teams. Members who are emotional intelligent and active in making suggestions to teams are more likely to experience flow in teams. Practitioners should be able to facilitate flow in the workplace through implementing training modules related to emotion appraisal/regulation and effective voice behavior.

Keywords

Citation

Xie, L., Chang, C.-N. and Singh, S. (2021), "Emotional intelligence, voice and flow: a team-level study of work teams", Team Performance Management, Vol. 27 No. 7/8, pp. 524-539. https://doi.org/10.1108/TPM-12-2020-0110

Publisher

:

Emerald Publishing Limited

Copyright © 2021, Emerald Publishing Limited

Related articles