The effect of information quality on trust in e-government systems ' transformation

Abstract

Purpose

The purpose of this paper is to investigate the effect of information quality (IQ) on citizens ' trust in e-government systems.

Design/methodology/approach

This study used a mixed-method approach. In the first phase, the study drew IQ characteristics from the literature pool and then administered a qualitative questionnaire to a sample of 20 citizens who use e-government systems. In the second phase, the study delivered a quantitative survey via web to a group of about 1,000 citizens.

Findings

This two-phased study uncovered citizens ' perceived IQ factors and determined the influence of the IQ factors on trust in e-government systems.

Research limitations/implications

There were some limitations to the study. Citizen ' s demographics, along with the type of e-government interaction, were not taken into consideration.

Practical implications

Understanding IQ characteristics that improve trust would enhance the relationship between citizens and e-government systems, as well as aide in the design and development of such systems.

Originality/value

This paper applied an established IQ framework, and used the value focus approach in assessing IQ characteristics that effect citizens ' trust in e-government systems.

Citation

Lee, A. and Levy, Y. (2014), "The effect of information quality on trust in e-government systems ' transformation", Transforming Government: People, Process and Policy, Vol. 8 No. 1, pp. 76-100. https://doi.org/10.1108/TG-10-2012-0011