Exploring social responsibility towards gig workers: a comprehensive review and future research directions

Abstract

Purpose

This study aims to present a comprehensive review of the scientific literature on gig work and the social responsibility towards them; the study highlights the evolving nature of work, career and organisation, focussing on their social responsibility towards gig work.

Design/methodology/approach

A systematic review of 186 selected articles published since the beginning of the gig economy research. Quantitative bibliometric and framework-based review techniques were used to analyse theoretical nuances, themes, antecedents and contextual factors.

Findings

Factors responsible for the social responsibility towards gig work were identified. The factors were categorised into individual, organisational and social-related attributes. Overall, the contextual factors, top articles, authors and journals suggested that gig work research is increasing exponentially across the globe.

Research limitations/implications

The understanding of the factors influencing the gig work explored, the long-term implications of disruptions or gig workers’ well-being and exploring the impact of social and cultural aspects of the gig work research.

Originality/value

To the best of the authors’ knowledge, this is one of the first studies to analyse the factors influencing social responsibility towards gig work in the changing nature of work, career and organisation. The study provides future directions for expanding the scholarship, resulting in the sustainability of this form of employment.

Citation

Ray, B., Verma, M., Gautam, N. and Kumar, M. (2025), "Exploring social responsibility towards gig workers: a comprehensive review and future research directions", Social Responsibility Journal, Vol. 21 No. 4, pp. 874-892. https://doi.org/10.1108/SRJ-08-2023-0479