Outsourcing thought: Using ChatGPT for knowledge management and organizational efficiencies

Abstract

Purpose

This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies.

Design/methodology/approach

This briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context.

Findings

ChatGPT has the potential to be a significant tool in knowledge management for organizations looking to upskill employees and boost performance, but until hallucinations and inaccuracies in responses are addressed it will not be suitable for largescale use.

Originality/value

The briefing saves busy executives, strategists and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy-to-digest format.

Citation

(2024), "Outsourcing thought: Using ChatGPT for knowledge management and organizational efficiencies", Strategic Direction, Vol. 40 No. 12, pp. 11-12. https://doi.org/10.1108/SD-10-2024-0220