Managing crisis and change: Effective internal listening is crucial

Abstract

Purpose

This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies.

Design/methodology/approach

This briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context.

Findings

Firms should acknowledge and act upon employee views and concerns, especially during times of crisis. Technologies like internal social media (ISM) enable employees to have a voice that must elicit appropriate responses through engagement with relevant types of vertical and horizontal listening.

Originality/value

The briefing saves busy executives and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy-to-digest format.

Citation

(2023), "Managing crisis and change: Effective internal listening is crucial", Strategic Direction, Vol. 39 No. 10, pp. 27-30. https://doi.org/10.1108/SD-09-2023-0128