What to do when a crisis comes: Management lessons from Toyota's troubles

Abstract

Purpose

This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting‐edge research and case studies.

Design/methodology/approach

This briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context.

Findings

Mighty corporations have had their reputations tarnished, or destroyed entirely, by a series of crises. But executives can prepare for the unexpected and, when a crisis hits, they can take steps to try to convince customers and the public in general that they are worthy of their trust.

Practical implications

The paper provides strategic insights and practical thinking that have influenced some of the world's leading organizations.

Originality/value

The briefing saves busy executives and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy‐to digest format.

Citation

(2013), "What to do when a crisis comes: Management lessons from Toyota's troubles", Strategic Direction, Vol. 29 No. 8, pp. 16-18. https://doi.org/10.1108/SD-06-2013-0034