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Diagnosing recurrent logistics problems: a combined SCM disciplines and maturity perspective

Harmen S. Wijbenga, Paul C. van Fenema, Nynke Faber

Supply Chain Management

ISSN: 1359-8546

Article publication date: 23 September 2021

Issue publication date: 2 January 2023

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Abstract

Purpose

The purpose of the study is to diagnose recurrent logistics problems in a public organization’s network of logistics entities, determining the maturity level of each supply chain (SC) function, and trying to link problems within the SC functions to the maturity level by using the case study method.

Design/methodology/approach

Extant research on supply chain management (SCM) maturity is combined with notions of SC flows and disciplines. The resulting SCM Disciplines Maturity model comprises multiple diagnostic steps. It is illustrated by means of a developmental case study at a large public organization facing recurrent logistics problems in routine processes.

Findings

The model is shown to be a useful instrument to obtain insight into linkages between recurrent logistics problems and the way an SCM organization harbors multiple SCM disciplines.

Originality/value

The paper examines recurrent logistics problems in relation to SCM maturity, a relatively unknown research subject. It shows how SCM maturity thinking can support the diagnosis of recurrent problems. In a rapidly changing world, it enables further research on diagnosis as a dynamic capability.

Keywords

Acknowledgements

The authors thank the public organization participating in our study. No external research funding was received during any phase of this research project.

Citation

Wijbenga, H.S., van Fenema, P.C. and Faber, N. (2023), "Diagnosing recurrent logistics problems: a combined SCM disciplines and maturity perspective", Supply Chain Management, Vol. 28 No. 1, pp. 122-139. https://doi.org/10.1108/SCM-02-2021-0067

Publisher

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Emerald Publishing Limited

Copyright © 2021, Emerald Publishing Limited

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