Working With Paradoxes: How Shifts in Risks Are Altering Public Relations

Abstract

Managers are increasingly finding their organisations being drawn into polarising socio-political issues. While not an entirely novel form of risk for organisations, the ability to avoid this form of risk is eroding, resulting in a new risk environment. This chapter is a conceptual piece that explores why organisations are compelled to address polarising socio-political issues, and how they might navigate issues communicatively through the use of values advocacy. Stakeholder expectations and potential benefits from taking stances on issues result in organisational managers taking stands on polarising, socio-political issues. However, the polarisation creates dangers by risking to intensify the issue division among constituents, causing segments of organisational constituents to turn against the organisation. Values advocacy may be one way to limit the dangers when taking stands on socio-political issues.

Citation

Coombs, W.T. (2024), "Working With Paradoxes: How Shifts in Risks Are Altering Public Relations", Einwiller, S., Seiffert-Brockmann, J., Romenti, S. and Valentini, C. (Ed.) Communication in Uncertain Times (Advances in Public Relations and Communication Management, Vol. 7), Emerald Publishing Limited, Leeds, pp. 7-19. https://doi.org/10.1108/S2398-391420240000007002