Values-based Communication: A New Impulse to Communication Effectiveness

Abstract

People decide what is good or bad, or what they should or should not do, based on the values they cherish. Someone's values create the feeling that something is important for him or her, and then motivate him or her to take action. Therefore, personal values are important psychological aspects that serve as predictors of many types of human behaviour. The use of values to evaluate, to predict or to assess behavioural choices and their outcomes has received increasing attention in psychology in recent years. An important psychological insight is that similarities between personal values and values provided by the context (e.g., not only values cherished by the people who are close to us but also values embedded in the brands that are relevant for us or in the communication messages we are confronted with) have an impact on subjective well-being. This psychological insight makes values relevant for other domains as well. This chapter explores the use of values in communication, and introduces mechanisms through which values can be used to stimulate communication effectiveness.

Citation

Kostelijk, E. (2020), "Values-based Communication: A New Impulse to Communication Effectiveness", Verčič, A.T., Tench, R. and Einwiller, S. (Ed.) Joy (Advances in Public Relations and Communication Management, Vol. 5), Emerald Publishing Limited, Leeds, pp. 21-35. https://doi.org/10.1108/S2398-391420200000005004