How Do Public Relations Practitioners Build Social Capital?

Abstract

How public relations practitioners in the United Kingdom create and maintain social capital in support of organizational objectives is considered in a research project addressing a research gap identified in its literature review. The project informs the work of a new Working Party on Social Capital established by the Chartered Institute of Public Relations. The project’s empirical phase is informed by a conceptual model developed by the authors and presented in the chapter. It draws on research from behavioural economics and evolutionary biology building on theories associated with community organizing and leadership studies. The conceptual framework also features a phronetic planning tool to help practitioners balance organizational requirements against wider social responsibilities. This aspect of the framework serves as an antidote to social capital being viewed as a resource which can be appropriated for narrow organizational ends. The chapter argues that such an instrumental approach to building social capital is both counterproductive and unethical.

Citation

Willis, P. and Green, A. (2019), "How Do Public Relations Practitioners Build Social Capital?", Big Ideas in Public Relations Research and Practice (Advances in Public Relations and Communication Management, Vol. 4), Emerald Publishing Limited, Leeds, pp. 127-141. https://doi.org/10.1108/S2398-391420190000004010