Index
How Strategic Communication Shapes Value and Innovation in Society
ISBN: 978-1-78714-717-1, eISBN: 978-1-78714-716-4
ISSN: 2398-3914
Publication date: 11 October 2017
This content is currently only available as a PDF
Citation
(2017), "Index", How Strategic Communication Shapes Value and Innovation in Society (Advances in Public Relations and Communication Management, Vol. 2), Emerald Publishing Limited, Leeds, pp. 185-191. https://doi.org/10.1108/S2398-391420170000002012
Publisher
:Emerald Publishing Limited
Copyright © 2017 Emerald Publishing Limited
INDEX
Accessibility/accessible information
, 108
arcanum
, 114–115
mysterium
, 116–117
secretum
, 119–120
Actionability/actionable information
, 108
arcanum
, 115
mysterium
, 117–118
secretum
, 120
Agency
audiences’ perceptions
, 171
bureaucratic reputation theory
, 169–170
dimensions
, 170–171
uniqueness
, 170
Agency-client confidentiality
, 112
arcanum
, 113–114
mysterium
, 118
secretum
, 120
Agile curriculum
, 101–102
Amburgey, T. L.
, 27, 30
Ananiadou, K.
, 144
Anxiety
critical incidents
, 10–13
expert practitioner
, 11
uncertainty
, 11–12
Arcanum
, 108, 109, 111, 113–115
accessible information
, 114–115
actionable information
, 115
agency-client confidentiality
, 113–114
available information
, 113–114
proportional information
, 114
See also public affairs, secrets of
Aristotle
, 16
Arnaboldi, M.
, 29, 31
Assessment, reputation as
, 167
Asset, reputation as
, 167
Attack the accuser strategy
, 58
Audiences
bureaucratic reputation theory
, 171
perceptions about agencies
, 171
Availability/available information
, 107–108
arcanum
, 113–114
mysterium
, 116
secretum
, 118
Avraham, E.
, 56
Awareness, reputation as
, 167
Azzone, G.
, 29, 31
Barnett, M. L.
, 166–167
Benoit, W. L.
, 44, 46
Berger, B. K.
, 38, 146, 148, 149
Berlusconi, Silvio
, 38
Bernays, Edward L.
, 163
Bourdieu, P.
, 6, 8, 15, 16
Bradley, L.
, 26–27, 33
Brinkman., J.
, 28
British government, social media and
, 73–87
See also political communication
Brunton, M.
, 145, 146, 147
Bureaucratic reputation theory
, 169–171
Business administration, reputation
, 165–167, 168t
Capital-added in habitus transformation
, 15
Carpenter, D. P.
, 169, 170–171
Carroll, C. E.
, 163
A Century of Spin: How Public Relations Became the Cutting Edge of Corporate Power (Miller and Dinan)
, 109–110
Change, in public sector
, 23–33
communication
, 24, 30–31
employees
, 28–30
literature review
, 25–26
management
, 30–31
organisational culture
, 27–28
overview
, 24–25
private sector change vs.
, 26–27
Cheney, G.
, 28, 33
Citizens, political media usage by
, 72–73
Claims of preparedness
, 3–4
Claro, M.
, 144
Codebooks
, 75–76
Communication
marketing
, 94
public sector change
, 24, 30–31
social media. See social media
Communication Studies
, 91–102
curriculum
, 92–93
agility
, 101–102
content
, 97, 98–99
decentralization
, 100–101
organizational structure
, 96, 97–98
role of lecturers
, 97, 99
transitions, key
, 93–96
Competencies
defining
, 145–146
overview
, 144–145
profession and decision-making research
, 146–147
PR personnel
, 147–149
research
data and analysis
, 150–151
findings
, 151–154
methods
, 149–151
question
, 150
See also skills
Conceptual content analysis
, 161–162
Confidentiality
, 110–111
agency-client. See agency-client confidentiality
arcanum
, 113–114
mysterium
, 118
secretum
, 120
Content of curriculum
, 97, 98–99
Content types, political social media communication
, 79–83
Coombs, W. T.
, 160, 161, 162, 163, 164
Cornelissen, J.
, 146, 149, 155
Corporate crisis communication
, 161
Corporate reputation
, 165–167
Corporate Reputation Quotient
, 166
Corporate Reputation Review
, 166
Corporate Social Responsibility (CSR)
, 125, 127
Countries’ reputations, leader’s image affecting
, 39–41
See also image repair strategies
Crises
, 161
Crisis communication
corporate
, 161
political
, 161
reputation and
, 164–165
Critical incidents
anxiety
, 10–13
defined
, 8
preparedness for practice
, 13–14
CSR. See Corporate Social Responsibility (CSR)
Curriculum
, 92–93
agility
, 101–102
content
, 97, 98–99
See also Communication Studies
Decentralization
, 100–101
See also Communication Studies
Decision making
alternatives
, 144
defined
, 144
skills and competencies in
, 143–154
Dede, C. I.
, 144
Destination of Leavers in Higher Education (DLHE) survey
, 3
Det Norske Veritas
, 112
Dewhurst, S.
, 147
Dialogical learning
, 99
Dialogue
, 126–127
concept
, 126
social media vs.
, 71–72
as symmetrical communication
, 126–127
Dinan, W.
, 110
Discipline, concepts of
, 161
Diversion
, 58
Doukakis, I.
, 30
The Edge Financial Daily
, 48
The Edge Weekly
, 48
Employability
, 2–3
Employees, public sector change and
, 28–30
European Communication Monitor (2015 survey)
, 149
Excellence theory
, 163
External stakeholders
, 126
Favouritism
, 118
Finnish PR professionals
, 143–154
See also competencies; skills
First Cast
, 113, 116, 118
FitzPatrick, L.
, 147
Fombrun, C. J.
, 166
Fortune
, 166
French government, social media and
, 73–87
See also political communication
Fung, A.
, 107–108, 109, 111, 114–115, 116, 118–119
German government, social media and
, 73–87
See also political communication
Gregory, A.
, 144–145, 146
Grunig, J. E.
, 162, 163, 165
Gullion, Dean Edmund
, 38
Habitus-field match
, 6–15
Habitus-field match, preparedness for practice as
, 15
Higher education (HE)
confidence
, 16
critical incidents in
, 13–14
practicum working
, 15
qualitative approach to
, 14
quantification of
, 2–3
research directions
, 16–17
societal dimensions
, 16
Horn, E.
, 108, 109, 118
Image
, 163
as sender-oriented phenomenon
, 163
“shifting the blame” strategy
, 164
See also reputation
“Image and substance” (Grunig)
, 165
Image repair strategies
attack the accuser
, 58
being tactful
, 58
for country leaders
, 57t
diversion
, 58
domestic audience
, 46–47, 50–51
effectiveness of
, 50–51
international audience
, 48–50, 51
public diplomacy
, 52–55
setting up new topics
, 58
Image repair studies
data analysis
, 44–45
data collection
, 43, 44t
discussion
, 55–58
findings
, 45–55
Image repair theory
, 38, 161
corrective action
, 42
denial
, 42, 43
evasion of responsibility
, 42
mortification
, 42
reducing offensiveness
, 42
typologies
, 42
Inside secrets
, 109
Interactive usage, of social media
, 83–87
Internal stakeholders
, 126
Internet
, 94
Italy
, 38
Jeffrey, L.
, 145, 146, 147
Jermier, J. M.
, 166–167
Kang, M.
, 39
Kant, S.
, 27, 30
Kappes, C.
, 71
Kent, M. L.
, 72
King, John Leslie
, 71
KOMM
, 110–112
Krause, G. A.
, 170
Krone, J.
, 71
Kumar, S.
, 27, 30
Lafferty, B. A.
, 166–167
Leader’s image/reputation
, 37–58
countries’ reputations and
, 39–41
political scandals
, 41–42
See also image repair strategies; personal reputation/image
Lecturers, role of
, 97, 99
See also Communication Studies
LinkedIn
, 8, 9
Malaysia
as failed state
, 38
political scandal and image repair
, 37–58
Management, public sector change and
, 30–31
CEO
, 31
individual actions
, 31
middle management
, 30–31
Marketing communication
, 94
Martins, L. L.
, 167
Mazur, L.
, 147, 148, 155
Media
, 127–128, 171
See also social media
Meng, J.
, 146, 148, 149
Mickoleit, Arthur
, 73
Miller, D.
, 110
Mohamed, Mahathir
, 49, 51, 52, 53, 54, 58
Moral dimension of agency
, 170
Moran, M.
, 43
Mysterium
, 108, 109, 116–118
accessible information
, 116–117
actionable information
, 117–118
agency-client confidentiality
, 118
available information
, 116
proportional information
, 116
See also public affairs, secrets of
National Student Survey (NSS)
, 3
Nepotism
, 118
Nissen-Lie Consult
, 110
Norway
, 110–112
Novy, L.
, 71
1Malaysia Development Berhad (1MDB)
, 37–58
Organisational culture, public sector change and
, 27–28
Organizational approach to reputation
, 171–172
Organizational structure
, 96, 97–98
See also Communication Studies
Organization for Economic Cooperation and Development
, 73
The Oxford Handbook of Corporate Reputation
, 167
Page, D. J.
, 28, 33
Palermo, T.
, 29, 31
Pang, A.
, 44
Park, D. J.
, 38
Parker, R.
, 26–27, 33
Pedagogies of ambiguity
, 7–8
Performative dimension of agency
, 170
Personal attributes
, 149–154
See also competencies; skills
Personal reputation/image
, 37–58
countries’ reputations and
, 39–41
overview
, 38–39
political scandals
, 41–42
See also image repair strategies
Phronimos
, 16
Pierre, J.
, 171
Plato
, 126
Political asset
, 171
Political communication
concept
, 70–71
social media and
, 71, 73–74
codebooks
, 75–76
content types
, 79–83
importance of
, 78–79
interactive usage
, 83–87
limitations
, 77
methodological overview
, 74–76
questions and hypotheses
, 76–77
transition
, 71
Political crisis communication
, 161
Political media usage by citizens
, 72–73
Political scandals
, 41–42
Political science
, 168–169
Political secrecy. See public affairs, secrets of
Practicum working
, 15
Preparedness, claims of
, 3–4
Preparedness for practice
, 1–17
as capital-added in habitus transformation
, 15
components of
, 9t
critical incidents
, 10–14
graduates identifying with
, 9–10
as habitus-field match
, 15
longer term effects
, 16
overview
, 2
pedagogies of ambiguity
, 7–8
as preparedness for uncertainty
, 14–15
research directions
, 16–17
researching
, 8–9
societal dimensions
, 16
uncertainty
, 4–7, 14–15
Private sector vs. public sector change
, 26–27
Procedural dimension of agency
, 170
Proctor, T.
, 30
Proportionality/proportional information
, 108, 118–119
arcanum
, 114
mysterium
, 116
secretum
, 118–119
Public administration, reputation
, 167–172
bureaucratic reputation theory
, 169–171
organizational approach to
, 171–172
Public affairs, secrets of
, 105–120
arcanum
, 108, 109, 111, 113–115
conceptual analytical model
, 109–120
mysterium
, 108, 109, 116–118
Norway, case of
, 110–112
overview
, 106
secretum
, 108, 109, 110, 118–120
society
, 106–107
Public diplomacy
, 38–39
foreign stakeholders/governments
, 38
image repair
, 52–55
as multidimensional function
, 38
Public relations, reputation
, 163–165, 165t
Public relations (PR) professionals
, 144
Public sector
being fragile
, 24
change in
, 23–33
citizen engagement
, 24
reputation and
, 171–172
Qualitative research, of higher education performance
, 2
Quantification of higher education
, 2–3
Razak, Najib
, 37–58
See also image repair strategies
Rep Track framework
, 166
Reputation
business administration
, 165–167, 168t
literature review
, 161
overview
, 160–161
personal
, 37–58
political asset
, 171
public administration
, 167–172
public relations
, 163–165, 165t
research design and method
, 161–163
Reputation Institute
, 166
Rindova, V. P.
, 167
Rondeaux, G.
, 28, 29, 33
Sanford, Mark
, 43
Sarawak Report
, 48, 52
Scandals. See political scandals
Schillemans, T.
, 171
Secrets/secrecy
inside
, 109
public affairs. See public affairs, secrets of
transparency vs.
, 107–108
Secretum
, 108, 109, 110, 118–120
accessible information
, 119–120
actionable information
, 120
agency-client confidentiality
, 120
available information
, 118
proportional information
, 118–119
See also public affairs, secrets of
Semi-structured interview approach
, 8
Setting up new topics
, 58
Sha, B. L.
, 148
Shulman, L.
, 4, 7
Signature pedagogies
, 7–8
Situational crises communication theory
, 161
Skills
defining
, 145–146
overview
, 144–145
profession and decision-making research
, 146–147
PR personnel
, 147–149
research
data and analysis
, 150–151
findings
, 151–154
methods
, 149–151
question
, 150
See also competencies
Small to Medium-Sized Enterprises (SME)
, 17
Social media
, 94
citizens use of
, 72–73
organizational communication
, 128
overview
, 124–125
PESO model
, 128
political actors and governments. See political communication
stakeholder dialogue. See stakeholder dialogue, social media and
strategy, functions of
, 133–134
Society, public affairs in
, 106–107
Soft diplomacy
, 38
See also public diplomacy
Stakeholder dialogue, social media and
data collection
, 130–131
engaging stakeholders
, 132–133
limitations and suggestions
, 137–138
management implications
, 138–139
methods, reaserch
, 128–131
reflection on results
, 134–135
respondents
, 129–130
results
, 131–132
strategy for social media
, 133–134
trust
, 124, 135, 139
Stakeholders
engaging
, 132–133
external
, 126
internal
, 126
reputation and
, 166
social media and
, 124–125, 128–139
Stakeholder theory
, 126
Tax fraud
, 38
Taylor, M.
, 72
Teaching Excellence Framework (TEF)
, 2
Technical dimension of agency
, 170
Theories of practice
, 5–7
Transitions, in Communication Studies
, 93–96
communication department to communicative organization
, 93–94
gradual to constant change on multiple levels
, 95–96
sending and broadcasting to listening and conversation
, 94
skilled craftsmen to reflective practitioners
, 95
Transparency
accessibility
, 108
actionability
, 108
availability
, 107–108
principles for
, 107–108
proportionality
, 108
vs. secrecy
, 107–108
Trialogical learning
, 99
Trust
, 124, 135, 139
Two-way communication
, 124, 127, 136, 137
vs. dialogue
, 72
Uncertainty
anxiety
, 11–12
critical incidents
, 11
preparedness for practice
, 4–7, 14–15
Van Riel, C. B. M.
, 166
Van Ruler, B.
, 93
Wall Street Journal (WSJ)
, 52
Wankhade, P.
, 28
Web 2.0
, 127–128
White, J.
, 147, 148, 155
Yang, S.
, 39
Zorn, T. E.
, 28, 33
- Prelims
- Educating Society’s Future PR Practitioners: An Exploration of ‘Preparedness’ as a Qualitative Indicator of Higher Education Performance
- Contextualising Change in Public Sector Organisations
- When a Nation’s Leader is Under Siege: Managing Personal Reputation and Engaging in Public Diplomacy
- Towards a Societal Discourse with the Government? A Comparative Content Analysis on the Development of Social Media Communication by the British, French and German National Governments 2011–2015
- Lessons Learned: Communication Studies in Transition
- Secrets of Public Affairs
- Social Media: The Dialogue Myth? How Organizations Use Social Media for Stakeholder Dialogue
- Clarifying Skills and Competencies in Organisational Decision Making – Perceptions of Finnish Communication Professionals
- Reputation: A Cross-Disciplinary Study of Key Concepts in Public Relations, Business Administration, and Public Administration
- About the Contributors
- Index