How Inclusive Leaders Can Influence Employee Engagement

Abstract

Treating team members fairly, valuing different voices, and celebrating uniqueness are the behaviors that successful inclusive leaders exhibit and role models within the workplace. Actions such as these can impact how engaged (the active and intentional use of physical, cognitive, and emotional energies put into job responsibilities) employees are in their relationships with colleagues and how they feel about their work. Research revealed that when leaders act in ways that demonstrate inclusivity (such as treating others fairly, being open to differences, valuing unique perspectives, and authenticity), women, people of color, and those individuals at small or midsized companies feel stronger connections with their colleagues. This is valuable as engaged employees positively affect the organization’s success. We know that perceived or actual commonalities can cause individuals to feel a sense of connection to others based solely on that perception, so it should only follow that the level of engagement should be impacted when team members and managers feel a sense of connection based upon actual or perceived identity similarities. This provides a unique opportunity for leaders to create spaces of bravery and safety through inclusive leadership actions that allow all individuals to share the aspects of their identity that allow these connections to occur. This chapter identifies behaviors and actions of inclusive leaders, explores original research on the connection between perceptions of identity and employee engagement, and provides practical advice on how leaders can support and encourage employee engagement regardless of the perception of identity.

Citation

Cohen, R.F. (2023), "How Inclusive Leaders Can Influence Employee Engagement", Barnes, J., Stevens, M.J., Ekelund, B.Z. and Perham-Lippman, K. (Ed.) Inclusive Leadership: Equity and Belonging in Our Communities (Building Leadership Bridges, Vol. 9), Emerald Publishing Limited, Leeds, pp. 145-153. https://doi.org/10.1108/S2058-880120230000009013