What Goes Around Comes Around: Sentiments of Couriers During Covid-19 Pandemic

Abstract

This chapter aims to investigate sentiments of blue-collar workers, specifically couriers, during Covid-19 pandemic. Data are collected from the online review posting platform, where employees and previous employees of a Turkish delivery company posted their comments on the company as an employer. The results reveal that there are mainly four topics on which the reviewers discuss: work environment, compensation, salary and working hours, and lay-off procedures. The analyses indicate that the most discussed topic is compensation, while the most negative sentiments appear to be on lay-off procedures.

Citation

Özbilen, P., Torgalöz, A.Ö. and Ünlü, S.B. (2023), "What Goes Around Comes Around: Sentiments of Couriers During Covid-19 Pandemic", Paliszkiewicz, J. and Varoğlu, D. (Ed.) Management and Organizational Studies on Blue- and Gray-collar Workers: Diversity of Collars (International Perspectives on Equality, Diversity and Inclusion, Vol. 8), Emerald Publishing Limited, Leeds, pp. 87-102. https://doi.org/10.1108/S2051-233320230000008011