Acknowledgements

Acknowledgements

This article was written by Amna Ahmad Al Suwaidi and Mohammad Habibur Rahman using publicly available information interviews and survey data, and its intention was to provide material for discussion through publication. The authors do not intend to illustrate either effective or ineffective handling of a situation. The author may have disguised certain names and other identifying information to protect confidentiality. This article was originally published under the Actions and Insights — Middle North Africa title series, in collaboration with the Academy of International Business — Middle East North Africa and Mohammed Bin Rashid School of Government. This article is based, in part, on a Master Dissertation at MBRSG, written by the first author and supervised by the second.