Prelims
ISBN: 978-1-83867-071-9, eISBN: 978-1-83867-070-2
ISSN: 1871-3173
Publication date: 29 November 2019
Citation
(2019), "Prelims", Volgger, M. and Pfister, D. (Ed.) Atmospheric Turn in Culture and Tourism: Place, Design and Process Impacts on Customer Behaviour, Marketing and Branding (Advances in Culture, Tourism and Hospitality Research, Vol. 16), Emerald Publishing Limited, Leeds, pp. i-xv. https://doi.org/10.1108/S1871-317320190000016002
Publisher
:Emerald Publishing Limited
Copyright © 2020 Emerald Publishing Limited
Half Title
ATMOSPHERIC TURN IN CULTURE AND TOURISM
Series Page
ADVANCES IN CULTURE, TOURISM AND HOSPITALITY RESEARCH
Series Editor: Arch G. Woodside
Volume 1: | Advances in Culture, Tourism and Hospitality Research – Edited by Arch G. Woodside |
Volume 2: | Advances in Culture, Tourism and Hospitality Research – Edited by Arch G. Woodside |
Volume 3: | Perspectives on Cross-cultural, Ethnographic, Brand Image, Storytelling, Unconscious |
Needs, and Hospitality Guest Research – Edited by Arch G. Woodside, Carol M. Megehee and Alfred Ogle | |
Volume 4: | Tourism-marketing Performance Metrics and Usefulness Auditing of Destination Websites – Edited by Arch G. Woodside |
Volume 5: | Tourism Sensemaking: Strategies to Give Meaning to Experience – Edited by Arch G. Woodside |
Volume 6: | Field Guide to Case Study Research in Tourism, Hospitality and Leisure – Edited by Kenneth F. Hyde, Chris Ryan and Arch G. Woodside |
Volume 7: | Luxury Fashion and Culture – Edited by Eunju Ko and Arch G. Woodside |
Volume 8: | Tourists’ Perceptions and Assessments – Edited by Arch G. Woodside and Metin Kozak |
Volume 9: | Tourists’ Behaviors and Evaluations – Edited by Arch G. Woodside and Metin Kozak |
Volume 10: | Marketing Places and Spaces – Edited by Antónia Correia, Juergen Gnoth, Metin Kozak and Alan Fyall |
Volume 11: | Storytelling-case Archetype Decoding and Assignment Manual (SCADAM) – Edited by Arch G. Woodside and Suresh C. Sood |
Volume 12: | Tourism and Hospitality Management – Edited by Metin Kozak and Nazmi Kozak |
Volume 13: | Consumer Behavior in Tourism and Hospitality Research – Edited by Alain Decrop and Arch Woodside |
Volume 14: | Trade Tales: Decoding Customers’ Stories – Edited by Arch G. Woodside |
Volume 15: | Contemporary Challenges of Climate Change, Sustainable Tourism Consumption, and Destination Competitiveness – Edited by Timo Ohnmacht, Julianna Priskin and Jürg Stettler |
Title Page
ADVANCES IN CULTURE, TOURISM AND HOSPITALITY RESEARCH VOLUME 16
ATMOSPHERIC TURN IN CULTURE AND TOURISM: PLACE, DESIGN AND PROCESS IMPACTS ON CUSTOMER BEHAVIOUR, MARKETING AND BRANDING
Edited by
MICHAEL VOLGGER
Curtin University, Australia
DIETER PFISTER
University of St Gallen, Switzerland
United Kingdom – North America – Japan – India – Malaysia – China
Copyright Page
Emerald Publishing Limited
Howard House, Wagon Lane, Bingley BD16 1WA, UK
First edition 2020
Copyright © 2020 Emerald Publishing Limited
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British Library Cataloguing in Publication Data
A catalogue record for this book is available from the British Library
ISBN: 978-1-83867-071-9 (Print)
ISBN: 978-1-83867-070-2 (Online)
ISBN: 978-1-83867-072-6 (Epub)
ISSN: 1871-3173 (Series)
Contents
List of Contributors | ix |
About the Volume Editors | xi |
Editorial Board | xiii |
Foreword | xv |
Chapter 1 Introduction | |
Michael Volgger and Dieter Pfister | 1 |
Part 1: Atmosphere and culture | |
Chapter 2 Philosophy of the Atmospheric Turn | |
Thomas Latka | 15 |
Chapter 3 The Concept of Atmosphere from a Multidisciplinary Perspective | |
Dieter Pfister | 31 |
Chapter 4 Describing and Creating Atmospheres | |
Dieter Pfister | 45 |
Chapter 5 Architectural Governance and the Coordination of Building Culture: An Exploratory Reflection | |
Michael Volgger, Harald Pechlaner, Anna Scuttari and Elisa Innerhofer | 63 |
Chapter 6 Enhancing Understanding: The Atmospheric Dimension of Communication as a Catalyst for Creating Deeper Human Understanding | |
Thomas Herdin | 77 |
Chapter 7 Changing Atmospheres: On the Duration and Exploration of Urban Experiences | |
Andreas Rauh | 91 |
Chapter 8 The Effects of Atmospheres | |
Rainer Kazig | 107 |
Chapter 9 Combining Brand Theory with Space and Atmosphere Theory | |
Dieter Pfister | 119 |
Part 2: Atmosphere in tourism, hospitality and events | |
Chapter 10 Staging Genius Loci: Atmospheric Interventions in Tourism Destinations | |
Michael Volgger | 139 |
Chapter 11 Travel Beautifully: The Role of Aesthetics in Experience Design | |
Ksenia Kirillova and Philipp Wassler | 153 |
Chapter 12 Social Aspects of Tourism Atmosphere and Emotional Contagion in Destinations | |
Kemal Gurkan Kucukergin and Bekir Bora Dedeoglu | 165 |
Chapter 13 Atmospheric Turn and Digitisation as Chances for a Sustainable Destination Management | |
Christian Laesser, Dieter Pfister and Pietro Beritelli | 177 |
Chapter 14 From Flow Analysis to Shared Insight to Planning for Impact: The Development Campaign of Altdorf (CH) | |
Pietro Beritelli | 195 |
Chapter 15 Does the Living Space Prevent Destination Development? The Bavarian Town of Eichstaett as a Space of Possibilities | |
Harald Pechlaner, Daniel Zacher, Elina Gavriljuk and Christian Eckert | 209 |
Chapter 16 What Colour and Light Do in Service Atmospherics: A Neuro-Marketing Perspective | |
Emrah Ozkul, Hakan Boz, Bilsen Bilgili and Erdogan Koc | 223 |
Chapter 17 In Search of Underwater Atmosphere: A New Diving World on Artificial Reefs | |
Caglar Bideci and Carl Cater | 245 |
Chapter 18 Authenticity as a Contributor to Satisfaction with Arts Events: The Moderating Role of Involvement | |
Bilge Aykol, Manolya Aksatan and İlayda İpek | 259 |
Chapter 19 Extending a Festival’s Social Atmosphere Online: The Case of Fotografia Europea | |
Lorenzo Mizzau, Fabrizio Montanari and Marta Massi | 277 |
Chapter 20 Silence as a Moment of Luxury: Insights from Contemporary Travellers Visiting Churches | |
Hannele Kauppinen-Räisänen, Helene Cristini and Marie-Nathalie Jauffret | 291 |
Chapter 21 Capricornia: An Atmosphere of ‘Otherness’ | |
Christof Pforr and Michael Volgger | 303 |
Chapter 22 How Advertising e-Atmospherics Impact Consumer Behaviour: Evidence from True Field Experiments in Hospitality and Tourism | |
Arch G. Woodside, Pedro Mir Bernal and Bomi Kang | 319 |
Index | 333 |
List of Contributors
Manolya Aksatan | Dokuz Eylül University, Turkey |
Bilge Aykol | Dokuz Eylül University, Turkey |
Pietro Beritelli | University of St. Gallen, Switzerland |
Pedro Mir Bernal | University of Navarra, Spain |
Caglar Bideci | Swansea University, UK |
Bilsen Bilgili | Kocaeli University, Turkey |
Hakan Boz | Usak University of Applied Sciences, Turkey |
Carl Cater | Swansea University, UK |
Helene Cristini | International University of Monaco, Monaco |
Bekir Bora Dedeoglu | Nevsehir HBV University, Turkey |
Christian Eckert | Catholic University of Eichstaett-Ingolstadt, Germany |
Elina Gavriljuk | Catholic University of Eichstaett-Ingolstadt, Germany |
Thomas Herdin | University of Salzburg, Austria |
Elisa Innerhofer | Eurac Research, Italy |
İlayda İpek | Dokuz Eylül University, Turkey |
Marie-Nathalie Jauffret | International University of Monaco, Monaco |
Bomi Kang | Coastal Carolina University, USA |
Hannele Kauppinen-Räisänen | University of Vaasa, Finland |
Rainer Kazig | University of Grenoble, France |
Ksenia Kirillova | Hong Kong Polytechnic University, China |
Erdogan Koc | Bahcesehir University, Turkey |
Kemal Gurkan Kucukergin | Atilim University, Turkey |
Christian Laesser | University of St. Gallen, Switzerland |
Thomas Latka | Munich Working Group for New Phenomenology, Germany |
Marta Massi | Catholic University Sacro Cuore, Italy |
Lorenzo Mizzau | Catholic University Sacro Cuore, Italy |
Fabrizio Montanari | University of Modena and Reggio Emilia, Italy |
Emrah Ozkul | Kocaeli University, Turkey |
Harald Pechlaner | Catholic University of Eichstaett-Ingolstadt, Germany |
Dieter Pfister | University of St. Gallen, Switzerland |
Christof Pforr | Curtin University, Australia |
Andreas Rauh | University of Wuerzburg, Germany |
Anna Scuttari | Eurac Research, Italy |
Michael Volgger | Curtin University, Australia |
Philipp Wassler | Bournemouth University, UK |
Arch G. Woodside | Yonsei University, Republic of Korea |
Daniel Zacher | Catholic University of Eichstaett-Ingolstadt, Germany |
About the Volume Editors
Lic. phil. Dieter Pfister is Head of the ‘Building Owner-Program’ at the University of St. Gallen in Switzerland. Since the 1990s, he is concerned with the connection between brand and space, strategy design and design strategy. Based on practical experience, he has developed theoretical models of holistic perception of space up to atmospheric design.
Dr Michael Volgger is a Senior Lecturer with the School of Marketing at Curtin University in Australia where he is a Co-director of the Tourism Research Cluster. His areas of expertise include tourism destination governance, product development and innovation in tourism and tourism marketing. He has published widely in high quality journals and books.
Editorial Board
Editor in Chief: Arch G. Woodside, Distinguished Visiting Professor, College of Human Ecology, Yonsei University, Republic of Korea
Marylouise Caldwell, Associate Professor of Marketing, School of Marketing, The University of Sydney, Australia
S.U. Chenting, Professor of Marketing, Department of Marketing, City University of Hong Kong, China
Hélène Christini, Professor in Political Science at the International University of Monaco, Monaco
John Crotts, Professor of the Department of Hospitality and Tourism Management, School of Business, College of Charleston, USA
Taylor Damonte, Director of the Clay Brittain Jr. Center for Resort Tourism, and E. Craig Wall Sr. College of Business Administration, Coastal Carolina University, USA
Rouxelle De Villiers, Senior Lecturer, Marketing, Advertising, Retailing, & Sales, Auckland University of Technology, New Zealand
Seven Feurer, Postdoctoral Researcher at the Institute of Information Systems and Marketing, (IISM), Karlsruhe Institute of Technology (KIT), Germany
Tzung-Cheng Huan, Professor of Tourism, Graduate Institute of Recreation, Tourism and Hospitality Management, National Chiayi University, Taiwan
Eunju Ko, Professor of Fashion Marketing, College of Human Ecology, Yonsei University, Republic of Korea
Drew Martin, Director for School of Hotel, Restaurant and Tourism Management, College of Hospitality, Retail, and Sport Management, University of South Carolina, USA
Mohammed Quaddus, Professor of Marketing, School of Marketing, Curtin University, Australia
Michael Volgger, Senior Lecturer (Tourism), School of Marketing, Curtin University, Australia
Foreword to Insightful Reading of the ‘Atmospheric Turn in Culture and Tourism’
Arch G. Woodside
The two editors, Michael Volgger and Dieter Pfister, of this 16th volume in the Advances in Culture, Tourism and Hospitality Research (ACTHR) series provide a broad and deep vision of the meaning, processes and outcomes flowing from embracing the atmospheric turn in culture and tourism. In the lead chapter, Volgger and Pfister masterfully unite contributions from multiple disciplines to provide a foundation for developing the atmospheric turn in culture; in the same chapter they go on to do the same for developing the atmospheric turn in tourism as well. The entire volume is divided into two parts.
Part 1 presents a deep and broad coverage of the atmospheric turn in culture in eight chapters. Part 1 surprises and delights in creating a configurational treatise by blending philosophy, aesthetics, art, architecture, history, sociology, cognitive psychology and additional disciplines into a complex whole – a claim made in Chapter 1 that the eight chapters fulfil. ‘That is a remarkable achievement’, is the thought that came to mind in reading Chapter 1 that Chapters 2–9 demonstrates convincingly. Viewing J. M. W. Turner’s painting in Fig. 1 is to glimpse the promise. Connecting Turner’s painting to the contributions of Latka, Lewin, Polanyi and additional cross-discipline leaders in Chapter 1 positions the reader well for what lies ahead in reading the next nine chapters.
Part 2 is a deep and broad coverage of the atmospheric turn in tourism that the next 13 chapters deliver. These chapters include narrative case studies, empirical experimental designs and findings, as well as marketing, branding, tourism destination, architectural and geographic interpretations and insights into the atmospheric turn in tourism.
The resulting volume’s coverage of multiple disciplines’ contributions to tourism science will surprise and delight readers. This conclusion is a guarantee. I have written forewords to prior volumes in the ACTHR series. This guarantee is the first one that I ever made. The volume on the atmospheric turn in culture and tourism is a foundational interdisciplinary contribution to hospitality and tourism research. In closing, as the ACTHR Series Editor, I send congratulations and thanks to Michael Volgger and Dieter Pfister and the volume’s chapter authors for their valuable contribution in the series.
- Prelims
- Chapter 1: Introduction
- Part 1: Atmosphere and Culture
- Chapter 2: Philosophy of the Atmospheric Turn
- Chapter 3: The Concept of Atmosphere from a Multidisciplinary Perspective
- Chapter 4: Describing and Creating Atmospheres
- Chapter 5: Architectural Governance and the Coordination of Building Culture: An Exploratory Reflection
- Chapter 6: Enhancing Understanding: The Atmospheric Dimension of Communication as a Catalyst for Creating Deeper Human Understanding
- Chapter 7: Changing Atmospheres: On the Duration and Exploration of Urban Experiences
- Chapter 8: The Effects of Atmospheres
- Chapter 9: Combining Brand Theory with Space and Atmosphere Theory
- Part 2: Atmosphere in Tourism, Hospitality and Events
- Chapter 10: Staging Genius Loci: Atmospheric Interventions in Tourism Destinations
- Chapter 11: Travel Beautifully: The Role of Aesthetics in Experience Design
- Chapter 12: Social Aspects of Tourism Atmosphere and Emotional Contagion in Destinations
- Chapter 13: Atmospheric Turn and Digitisation as Chances for a Sustainable Destination Management
- Chapter 14: From Flow Analysis to Shared Insight to Planning for Impact: The Development Campaign of Altdorf (CH)
- Chapter 15: Does the Living Space Prevent Destination Development? The Bavarian Town of Eichstaett as a Space of Possibilities
- Chapter 16: What Colour and Light Do in Service Atmospherics: A Neuro-Marketing Perspective
- Chapter 17: In Search of Underwater Atmosphere: A New Diving World on Artificial Reefs
- Chapter 18: Authenticity as a Contributor to Satisfaction with Arts Events: The Moderating Role of Involvement
- Chapter 19: Extending a Festival’s Social Atmosphere Online: The Case of Fotografia Europea
- Chapter 20: Silence as a Moment of Luxury: Insights from Contemporary Travellers Visiting Churches
- Chapter 21: Capricornia: An Atmosphere of ‘Otherness’
- Chapter 22: How Advertising E-Atmospherics Impact Consumer Behaviour: Evidence from True Field Experiments in Hospitality and Tourism
- Index