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The Show Must go on! Resolving Customer Complaints in Events Management

Trade Tales: Decoding Customers' Stories

ISBN: 978-1-78714-279-4, eISBN: 978-1-78714-278-7

Publication date: 28 November 2017

Abstract

Thousands of young people traveled to London to attend their favorite “High Ten” world famous pop girl band performing in the O2 Arena. Ten minutes before show time the organizers informed the fans that the concert was canceled due to Alyssa’s, one of the four-piece band singers, sudden illness. The disappointed fans were instructed to leave the venue and wait for a news release on the following day.

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Acknowledgements

Acknowledgments

The author appreciates the editorial direction provided for revising this paper by Tzung-Cheng (T. C.) Huan, National Chiayi University. Tzung-Cheng (T. C.) Huan is the author of the editorial commentary appearing at the end of this case study.

Citation

Stylos, N. and Huan, T.-C.(.C.). (2017), "The Show Must go on! Resolving Customer Complaints in Events Management", Trade Tales: Decoding Customers' Stories (Advances in Culture, Tourism and Hospitality Research, Vol. 14), Emerald Publishing Limited, Leeds, pp. 45-50. https://doi.org/10.1108/S1871-317320170000014008

Publisher

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Emerald Publishing Limited