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Crossing the Impropriety Threshold: A Study of Experiences of Excessive Anger

Kathryn Moura

Ashlea C. Troth

Peter J. Jordan

New Ways of Studying Emotions in Organizations

ISBN: 978-1-78560-221-4, eISBN: 978-1-78560-220-7

Publication date: 7 July 2015

Abstract

Excessive anger at work has a negative impact on the worker expressing anger and on those around them. The aim of our study is to identify anger triggers, reactions, and strategies for workers referred to an anger management intervention program. We interviewed 20 participants prior to the start of that program. Main causes of anger reported were unfair treatment, workplace incompetence, disregard by others, and concern for the bottom line. Anger reactions were aggressive acts and anger suppression. The two main strategies reported for dealing with anger were “no identifiable strategy” and distancing. Implications for theory and practice are discussed.

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Acknowledgements

Acknowledgments

The authors acknowledge the suggestions by the editor and the three anonymous reviewers whose comments and suggestions helped significantly in preparing this chapter. This chapter was partially funded by an Australian Research Council Discovery Grant awarded to the second and third authors.

Citation

Moura, K., Troth, A.C. and Jordan, P.J. (2015), "Crossing the Impropriety Threshold: A Study of Experiences of Excessive Anger", New Ways of Studying Emotions in Organizations (Research on Emotion in Organizations, Vol. 11), Emerald Group Publishing Limited, Leeds, pp. 369-395. https://doi.org/10.1108/S1746-979120150000011014

Publisher

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Emerald Group Publishing Limited