Chapter 14 We are all Mad in Wonderland: An Organizational Culture Framework for Emotions and Emotional Intelligence Research

Abstract

Despite ongoing controversy, emotional intelligence is emerging as a potentially important variable in furthering our understanding of individual behavior in organizations. In this respect, however, most of the research in relation to emotional intelligence has been at the individual level of behavior. In this chapter, we develop a framework for considering the impact of emotional intelligence at the organizational level. Specifically, we map Mayer and Salovey's four emotional intelligence abilities onto Shein's three-level organizational culture schema. We conclude with a discussion of implications for managers and suggest that the model we propose may prove to be a useful starting point for future research into emotional intelligence as an organizational phenomenon.

Citation

Daus, C.S., Dasborough, M.T., Jordan, P.J. and Ashkanasy, N.M. (2012), "Chapter 14 We are all Mad in Wonderland: An Organizational Culture Framework for Emotions and Emotional Intelligence Research", Ashkanasy, N.M., Härtel, C.E.J. and Zerbe, W.J. (Ed.) Experiencing and Managing Emotions in the Workplace (Research on Emotion in Organizations, Vol. 8), Emerald Group Publishing Limited, Leeds, pp. 375-399. https://doi.org/10.1108/S1746-9791(2012)0000008019