Self-Brand Connection and Brand Loyalty as an Outcome of Sustainable Cause-Related Marketing: A Conceptual Framework

Abstract

Introduction: In today’s world of increasing competition, diminishing product differentiation, higher customer expectations, easy product replacements and lowering brand loyalty, organisations are evolving new marketing strategies for economic, societal and sustainability. Cause-related marketing (hereafter referred to as CRM), a strategic sustainable philanthropic practice, is the upcoming form of CSR. CRM plays an instrumental role in achieving self-brand connection and brand loyalty.

Purpose: To explore, integrate and interconnect concepts of CRM and self-brand connection to get more insights into the imperative role of CRM strategy in developing self-brand connections that can lead to brand loyalty in the most sustainable way. For this, CRM and self-brand connection, as proposed by societal marketing and branding literature, were explored. This chapter is a propositional inventory where the researcher has explored the antecedents of CRM strategy and its role in developing brand loyalty through self-brand connection.

Methodology: This chapter is centred upon the existing literature on sustainability, CRM and branding to understand better the relationships between dimensions and consequences of CRM and its interlinkage with brand loyalty.

Findings: The literature recommends that selected dimensions: Cause-brand fit, product type, altruistic motivation and brand credibility determine the effectiveness of CRM strategy. It also establishes the profound impact of attitude towards brand, brand perception and brand distinctiveness on self-brand connection. A theoretical framework based on the existing literature represents an amalgamated groundwork for developing effective, sustainable CRM strategies in conjunction with the self-brand connection. The proposed framework is distinct as no study conjoins the abovementioned concepts and aims to comprehend whether this integration is brand loyalty.

Citation

Bhardwaj, A., Gupta, N. and Wadhawan, S. (2024), "Self-Brand Connection and Brand Loyalty as an Outcome of Sustainable Cause-Related Marketing: A Conceptual Framework", Sharma, R., Bhardwaj, I., Grima, S., Sachdeva, T., Sood, K. and Özen, E. (Ed.) Sustainable Development Goals: The Impact of Sustainability Measures on Wellbeing (Contemporary Studies in Economic and Financial Analysis, Vol. 113B), Emerald Publishing Limited, Leeds, pp. 75-90. https://doi.org/10.1108/S1569-37592024000113B006