Identifying the Skill Gap in the Workplace and Their Challenges in Hospitality and Tourism Organisations

Abstract

Introduction: Skills are vital for the survival of an organisation to meet its objectives through producing goods and services. Due to their importance, they are among the sought-after aspects of employment. However, organisations need more skilled employees to bridge the gaps due to disruptions, shifts in consumer demands and needs, and transformations in the global world.

Purpose of the Study: This study aims to identify various skill gap in talent, competencies, and experience emerging in the hospitality sector. It will also present some challenges to the hospitality sector that faces due to the skill gap identified.

Industrial and Academic Justification of the Study: The study examines the needs and challenges from academic and industry perspectives. Hence, it provides significance for academics and industry to apply the findings to address skill gap.

Research Gap: Previous research has focused on different aspects of skills in other countries. This study will look at the issue globally and the recent trends emerging from disruptions and shifts in consumer behaviour.

Results and Findings: Though the study is ongoing, the findings show that specific skill gap exist, particularly in emerging technologies, digitisation, data, robotics, and various job openings from different countries’ perspectives, hospitality, and the tourism industry.

Practical Implications: The findings have implications for the tourism and hospitality industry as a whole, as well as individual organisations. The tourism and hospitality industry should apply these suggestions, such as operational skills, digital skills, and interpersonal skills in various sections of tourism and hospitality organisations

Citation

Singh, A. and Hassan, S.C. (2024), "Identifying the Skill Gap in the Workplace and Their Challenges in Hospitality and Tourism Organisations", Thake, A.M., Sood, K., Özen, E. and Grima, S. (Ed.) Contemporary Challenges in Social Science Management: Skills Gaps and Shortages in the Labour Market (Contemporary Studies in Economic and Financial Analysis, Vol. 112B), Emerald Publishing Limited, Leeds, pp. 101-114. https://doi.org/10.1108/S1569-37592024000112B006