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Performance Assessment in the Public Sector – The Issue of Interpretation Asymmetries and Some Behavioral Responses

Performance Measurement and Management Control: Contemporary Issues

ISBN: 978-1-78560-916-9, eISBN: 978-1-78560-915-2

Publication date: 28 June 2016

Abstract

Purpose

This exploratory study aims to contribute to theory extension regarding the unique factors that characterize performance evaluation in the public sector.

Methodology/approach

The chapter reviews the Public Sector and the Interpretation literatures and develops a framework that introduces the concept of interpretation asymmetries, and then uses two case studies and a survey applied to both South American and European public managers to illustrate and analyze propositions derived from the framework.

Findings

Public agencies and managers are not assessed by their activities and outcomes but by how the general public may come to interpret and perceive them. Public officers – besides getting their organizations’ job done – struggle to show the truth of their organizations and preserve their organizations’ legitimacy due to the conditions of interpretation asymmetry and the dynamics of politicization prevalent in the public domain.

Research limitations/implications

This study was designed to be exploratory and fundamentally oriented to theory extension. As such, the findings and conclusions are tentative and require further research.

Practical implications

Governments, public officers, politicians, and researchers would benefit from going beyond usual considerations of information asymmetries and start paying attention to, understanding, and managing interpretation asymmetries.

Originality/value

This chapter contributes to the increasing research on the intersection of performance management and the public sector, and provides new concepts that enhance our understanding of the dynamics of assessment in environments prone to politicization. While prior research has been mainly focused on agent’s dysfunctional responses to performance measures, this chapter illustrates functional behaviors through which agents aim to increase the dimensionality and integrity of principals’ interpretations.

Keywords

Acknowledgements

Acknowledgments

The participation and generous donation of time by each of the public officers in this research is gratefully acknowledged. Part of this research has been executed while the author was pursuing doctoral studies at IESE Business School. This chapter benefited from comments from Antonio Dávila, Frank Verbeeten, and Rodney Dormer.

Citation

Rojas, P. (2016), "Performance Assessment in the Public Sector – The Issue of Interpretation Asymmetries and Some Behavioral Responses", Performance Measurement and Management Control: Contemporary Issues (Studies in Managerial and Financial Accounting, Vol. 31), Emerald Group Publishing Limited, Leeds, pp. 353-386. https://doi.org/10.1108/S1479-351220160000031011

Publisher

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Emerald Group Publishing Limited