Facts (Almost) Never Change Minds: Libraries and the Management of Democracy-Supportive Public Perceptions

Abstract

This chapter addresses the perceptions versus facts divide as the United States experiences an eruption of facts, opinions, and untruths in web-facilitated environments. It addresses how traditional and newer media undermine social justice and political inclusion in ways lingering beyond Donald Trump’s presidency. A competitive environment encouraging journalists to publicize rumor and gossip is addressed. The reliance of individuals on the personal experience of mental models, heuristics, and perceptions to separate fact from fiction is examined. Powerful influences of self-interest and political allegiance are explored. In the context of a deeply divided nation, libraries are seen as having the capability of implementing confidence-building measures to bridge the rift in their communities and organizations. The roles of information educators in advancing democracy through promoting useful theories and effective interlanguages are considered. The value of pragmatism, a philosophy promoting engagement in reformist projects possibly acceptable in conservative and mixed ideological environments is addressed. Economically advanced nations committed to equality and inclusion may find the US experience to be both a warning of potential roadblocks and a guide as to how such obstacles may sometimes be positively addressed.

Citation

Crowley, B. (2021), "Facts (Almost) Never Change Minds: Libraries and the Management of Democracy-Supportive Public Perceptions", Taylor, N.G., Kettnich, K., Gorham, U. and Jaeger, P.T. (Ed.) Libraries and the Global Retreat of Democracy: Confronting Polarization, Misinformation, and Suppression (Advances in Librarianship, Vol. 50), Emerald Publishing Limited, Leeds, pp. 61-87. https://doi.org/10.1108/S0065-283020210000050003