The value of people : A review and framework for human capital assessment in academic and research libraries

Abstract

Purpose

The purpose of this paper is to reflect on advances in the understanding and practice of people evaluation in libraries. The paper is conceptual and offers a framework for human capital evaluation.

Design/methodology/approach

The research approach has been to employ a mixed method research strategy (multi-methodology), combining desk research exploring quantitative capital assessment methods from other industries, sectors and libraries; phenomenological observation of existing data collection and development concepts; and survey data from staff in case studies of the author's own and other organizations.

Findings

The synthesis suggests the measures required to populate the library capital dimension of the value scorecard, thereby providing an estimation of the value of a library's human capital.

Originality/value

The paper fills a gap through a broad survey of advances in people assessment in libraries, and provides a unique framework for human capital measurement in libraries.

Citation

Town, S. (2014), "The value of people : A review and framework for human capital assessment in academic and research libraries", Performance Measurement and Metrics, Vol. 15 No. 1/2, pp. 67-80. https://doi.org/10.1108/PMM-05-2014-0019