Soft skills requirements in e-complaint project team to support facilities management at Malaysian polytechnics
ISSN: 0263-7472
Article publication date: 21 December 2021
Issue publication date: 24 May 2022
Abstract
Purpose
In the context of the study, soft skill means identifying efficient and effective approaches for improving operation and maintenance (O&M) processes in facilities management and extending the management of building facilities and infrastructure. Applying the concept of soft skill to the O&M processes of facilities management at polytechnics in Malaysia, the paper aims to identify problems with conventional working practices in this area and to recommend potential solutions.
Design/methodology/approach
The paper reviews evidence that conventional working methods generate significant problems related to paper-based forms, improper database management and flawed decision-making processes.
Findings
The paper finds that the application of the concept of soft skill reveals the need for more sophisticated management solutions in the O&M processes of facilities management.
Originality/value
The concept of soft skill will guide future improvements and developments in maintenance management systems (MMS) to fulfil requirements in this area.
Keywords
Acknowledgements
The purpose of the research in this paper is to expand previous work conducted at the Polytechnic by considering other important factors, such as soft skills requirements, and to provide such additional data as would be helpful in evaluating results of specific training and e-complaint method.
Funding: This research received specific funding from ZMAF Enterprise for benefit purposes.
Citation
Ismail, Z.-A. (2022), "Soft skills requirements in e-complaint project team to support facilities management at Malaysian polytechnics", Property Management, Vol. 40 No. 3, pp. 302-320. https://doi.org/10.1108/PM-09-2020-0063
Publisher
:Emerald Publishing Limited
Copyright © 2021, Emerald Publishing Limited