Factors driving continued use of online health promotion competitions: Evidence from an online weight-loss community

Abstract

Purpose

Gamification elements have been increasingly used in online weight-loss communities to help users lose weight. The purpose of this paper is to systemically examine whether and how social interactions influence users’ continued participation in the context of online weight-loss competitions (OWCs).

Design/methodology/approach

This study empirically investigated sustained involvement in OWCs using a Cox proportional hazards model. Additionally, the research utilized a text-mining technique to identify various types of social support and explored their roles in sustaining participation behavior in OWCs.

Findings

Community response both within and outside OWCs positively influence users’ continued participation in OWCs. Moreover, whereas emotional support and companionship received within OWCs have a greater impact on users’ continued participation than informational support received within OWCs, informational support received outside OWCs has a greater impact on users’ continued participation than emotional support and companionship received outside OWCs.

Originality/value

This paper highlights users’ social needs in OWC engagement and provides empirical evidence on how different types and sources of social support influence continued participation behavior in OWCs. The research additionally provides management implications for online health community service providers.

Citation

Song, X., Liu, Y.-H., Jin, J. and Zhao, J. (2018), "Factors driving continued use of online health promotion competitions: Evidence from an online weight-loss community", Online Information Review, Vol. 42 No. 6, pp. 802-820. https://doi.org/10.1108/OIR-02-2017-0047