Strategic relationships in a small business context: The impact of information quality and continuous quality improvement

Abstract

This study examines the performance between operational variables for small and medium-sized businesses (SMEs) within the context of interorganizational relationships. Specifically, it investigates the role of information quality and continuous quality improvement and the varying importance that SMEs place on each of these constructs. The sample consists of 134 vendors of a large university in the southwestern region of the United States.The results indicate that there is a positive relationship between information quality and continuous quality improvement with performance in SMEs. Implications for both research and practice, as well as ideas for future research, are discussed.

Citation

Harris, M.L., McDowell, W.C. and Gibson, S.G. (2011), "Strategic relationships in a small business context: The impact of information quality and continuous quality improvement", New England Journal of Entrepreneurship, Vol. 14 No. 2, pp. 19-27. https://doi.org/10.1108/NEJE-14-02-2011-B002