Seeking approval: adopting impression management tactics upon experiencing workplace ostracism

Abstract

Purpose

Being ignored or excluded is a painful experience. Belongingness theory suggests that individuals inherently desire for belongingness and social interactions. This study aims to explore whether ostracized employees take actions to seek potential re-inclusion in the workplace.

Design/methodology/approach

Data were collected from a two-wave survey. Ordinary least squares regressions were conducted to test the hypotheses.

Findings

Workplace ostracism is positively associated with victims’ impression management behaviors (i.e. self-promotion and exemplification) through need for approval. In addition, these indirect relationships are more salient for victims with stronger self-face concerns.

Originality/value

This study examines how ostracized employees strive for potential re-inclusion and who are more likely to seek approval. Specifically, this study identifies two impression management behaviors as victims’ potential re-inclusion tactics in response to ostracism in the workplace.

Citation

Mu, X., Mao, J.-Y. and Liao, M. (2022), "Seeking approval: adopting impression management tactics upon experiencing workplace ostracism", Nankai Business Review International, Vol. 13 No. 3, pp. 457-471. https://doi.org/10.1108/NBRI-07-2021-0048