Playful work design in fostering organizational citizenship behaviors and performance: two studies on the mediating role of work engagement

Abstract

Purpose

Playful work design (PWD) is a set of proactive strategies implementing fun and self-challenge at work to actively create better work conditions. Following the job demands-resources theory, this study aims to investigate the effects of PWD’s dimensions – i.e. “designing fun” and “designing competition” – on task and contextual performance (Study 1) and on the dimensions of organizational citizenship behaviors (OCBs) – i.e. altruism, conscientiousness and civic virtue (Study 2). Furthermore, the present research investigates the mediating role of work engagement (WE) for both studies.

Design/methodology/approach

Two samples of 339 and 141 Italian workers participated by filling in a self-report questionnaire. Measuring models and hypotheses have been tested by structural equation models.

Findings

Results suggest that WE partially mediates the relationship of the “designing competition” subdimension of PWD with task and contextual performance (Study 1) and with conscientiousness and civic virtue of OCBs, while “designing fun” shows a positive direct relationship only with altruism (Study 2).

Originality/value

This paper contributes to expanding knowledge about PWD’s effectiveness in facilitating performance and positive behaviors. Furthermore, it disentangles the different effects of PWD’s dimensions on performance. In light of the results, both employees and managers should be aware of the beneficial consequences of introducing fun and self-competitiveness when completing their own work activities.

Citation

Caracuzzo, E., Caputo, A., Callea, A., Cortese, C.G. and Urbini, F. (2024), "Playful work design in fostering organizational citizenship behaviors and performance: two studies on the mediating role of work engagement", Management Research Review, Vol. 47 No. 9, pp. 1422-1440. https://doi.org/10.1108/MRR-05-2023-0354