CSR motives on situational scepticism towards luxury brands
Marketing Intelligence & Planning
ISSN: 0263-4503
Article publication date: 31 August 2021
Issue publication date: 17 January 2022
Abstract
Purpose
The purpose of this study is to examine how perceived corporate social responsibility (CSR) motives may influence situational scepticism towards luxury brands and its effects on brand resonance, resilience to negative information and consumer advocacy of luxury brands. The moderating role of perceived fit towards luxury brand CSR initiatives is also investigated.
Design/methodology/approach
An experimental approach on a 2 × 2 matrix was used. Data are collected through a consumer panel.
Findings
Values-driven motives were found to lead to lower consumer situational scepticism and egoistic-driven motives would lead to higher levels of consumer situational scepticism. While higher consumer situational scepticism leads to lower brand resonance, there is no significant relationship between scepticism and resilience to negative information and consumer advocacy. The findings also suggest that perceived fit moderates the relationship between consumer situational scepticism to resilience to negative information and consumer situational scepticism to consumer advocacy.
Originality/value
The key originality of the study is that it provides empirical insights into situational scepticism of CSR initiatives and its influence in consumer and management outcomes in luxury brands.
Keywords
Citation
Teah, K., Sung, B. and Phau, I. (2022), "CSR motives on situational scepticism towards luxury brands", Marketing Intelligence & Planning, Vol. 40 No. 1, pp. 1-17. https://doi.org/10.1108/MIP-05-2021-0143
Publisher
:Emerald Publishing Limited
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