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Impact of knowledge-based HRM, business analytics and agility on innovative performance: linear and FsQCA findings from the hotel industry

Rawan Enad Al-Qaralleh, Tarik Atan

Kybernetes

ISSN: 0368-492X

Article publication date: 8 March 2021

Issue publication date: 5 January 2022

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Abstract

Purpose

The emergence of the knowledge economy and Industry 4.0 has prompted many firms to invest considerable resources into knowledge-based human resource management (HRM) practices and business analytics capabilities aimed at enhancing competitiveness. This paper aims to propose a conceptual model that examines the collective effects of knowledge-based HRM practices, business analytics capabilities and organizational agility on innovative performance using knowledge-based theory as a theoretical framework.

Design/methodology/approach

The present study empirically tested the above-said idea by surveying (n = 182) individuals with supervisory capacity in Jordanian 4- and 5-star hotels. The obtained data was analyzed using linear modeling and fuzzy sets (fsQCA) techniques.

Findings

Results from linear modeling revealed that knowledge-based HRM practices, business analytics and organizational agility are important antecedents for innovative performance. Conversely, findings from fsQCA revealed that organizational agility is a necessary and sufficient condition to achieve high innovative performance. While business analytics is a sufficient condition to achieve high innovative performance.

Originality/value

This study is among the first to unveil the linear and complimentary effects of knowledge-based HRM practices, business analytics capabilities and organizational agility on innovative performance. Implications for theory and practice are discussed.

Keywords

Acknowledgements

This research did not receive any specific grant from funding agencies in the public, commercial or not-for-profit sectors. The authors have no conflict of interest.

Citation

Enad Al-Qaralleh, R. and Atan, T. (2022), "Impact of knowledge-based HRM, business analytics and agility on innovative performance: linear and FsQCA findings from the hotel industry", Kybernetes, Vol. 51 No. 1, pp. 423-441. https://doi.org/10.1108/K-10-2020-0684

Publisher

:

Emerald Publishing Limited

Copyright © 2021, Emerald Publishing Limited

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