Training via learning oriented assessment: an investigation of knowledge acquisition, skill application and job effectiveness
ISSN: 1366-5626
Article publication date: 11 April 2023
Issue publication date: 21 April 2023
Abstract
Purpose
The purpose of this paper is to explore more agile and effective learning processes that help identify potentially high-performing staff during workplace training.
Design/methodology/approach
To test the efficacy of the learning-oriented assessment (LOA) process in workplace training, a pharmaceutical sales organization implemented an online training over three months that was modeled with the LOA process. During work hours, employees within the organization took two tests (one before and after training) as well as participated in training with essential work-related content, where they were given problem sets and scenarios to complete that would vary based on their responses. Their assessment scores, formative learning behaviors and quarterly revenue were recorded to determine the effects of the training.
Findings
The outcome of this study supported the theory that the LOA model would facilitate the acquisition and application of knowledge differentially between employees of the organization, and this knowledge would serve to improve the performance of the employees to the extent that it increased revenue.
Research limitations/implications
This study was a field experiment that did not allow for the control of possible confounds. However, the real-world real people outcomes provide novel insights on best practices in workplace training.
Practical implications
The findings of this study showed the short-term effectiveness of the LOA process in professional knowledge acquisition and application in relevant skills that increase organizational revenue.
Originality/value
This study provides an applied understanding on the applicability of the LOA process in workplace learning and training which has not been previously investigated.
Keywords
Acknowledgements
The authors wish to thank the anonymous reviewers, associate editors, and editors for their thoughtful reviews and suggestions for this manuscript. The appreciation shall be also given to Organon & Co. China, and anyone engaged in this work.
Citation
Lu, C., Minneyfield, A., Jia, M., Lu, J., Zheng, Y., Huo, J., Wang, N., Wu, Y. and Brantley, J. (2023), "Training via learning oriented assessment: an investigation of knowledge acquisition, skill application and job effectiveness", Journal of Workplace Learning, Vol. 35 No. 4, pp. 386-400. https://doi.org/10.1108/JWL-12-2022-0180
Publisher
:Emerald Publishing Limited
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