Workplace e-learning acceptance: combining symmetrical and asymmetrical perspectives

Abstract

Purpose

The use of e-learning in the workplace is increasing. This increase was mainly because of technological advancement within corporations, but the COVID-19 pandemic has further reinforced this trend. User acceptance is central to e-learning’s success; hence, this study aims to investigate workplace e-learning acceptance in Indonesia.

Design/methodology/approach

Using the unified theory of acceptance and use of technology (UTAUT) model, this study analyzed survey response data from employees in seven Indonesian industries that use e-learning for their corporate learning programs. The study combined partial least squares structural equation modeling (PLS-SEM) analysis with fuzzy-set qualitative comparative analysis (fsQCA) to gain symmetrical and asymmetrical perspectives.

Findings

Various combinations of UTAUT model-based antecedents in pursuing workplace e-learning acceptance were supported by the PLS-SEM and fsQCA results. Both analyses point to performance expectancy as the strongest predictor of intention to use e-learning.

Research limitations/implications

The study offers insight into the causal relationship between constructs in the UTAUT model and uncovers paths and combinations of constructs that lead to e-learning intention.

Originality/value

This study highlights complex causalities between constructs.

Citation

Lantu, D.C., Labdhagati, H. and Dewanto, I. (2023), "Workplace e-learning acceptance: combining symmetrical and asymmetrical perspectives", Journal of Workplace Learning, Vol. 35 No. 4, pp. 341-358. https://doi.org/10.1108/JWL-08-2021-0109