Empirical investigation of the relationship between organizational factors and organizational commitment in service organizations

Abstract

Purpose

The purpose of this paper is to investigate the influence of organizational factors such as culture, leadership, structure and top management support on organizational commitment in Bangladeshi service sector.

Design/methodology/approach

This study is based on empirical findings administered on 217 managerial personnel in the service organizations based in Bangladesh.

Findings

Findings of this study reveal that among the variables that are hypothesized in this study; team orientation, stability, transformational leadership, transactional leadership, decentralization, formalization and top management support have an influence on organizational commitment.

Research limitations/implications

This study has identified and integrated factors that can influence organizational commitment in Bangladeshi service sector. Larger sample size including multiple country or culture may bring more explanatory power, comparability and increased generalizability.

Practical implications

The outcome of this study will help business managers to identify and understand the organizational factors that can influence organizational commitment.

Originality/value

This study extends current research on organizational commitment by identifying and integrating the organizational factors and providing a simplistic model for the relationship between organizational factors and organizational commitment in the context of Bangladeshi service organizations.

Citation

Rahman, S., Islam, M.Z., Ahad Abdullah, A.D. and Sumardi, W.A. (2018), "Empirical investigation of the relationship between organizational factors and organizational commitment in service organizations", Journal of Strategy and Management, Vol. 11 No. 3, pp. 418-431. https://doi.org/10.1108/JSMA-01-2018-0007