The process of decentralization through mobile instant messaging (MIM): a case study of event management in an organization
Journal of Systems and Information Technology
ISSN: 1328-7265
Article publication date: 28 October 2022
Issue publication date: 15 November 2022
Abstract
Purpose
This study aims to explore how the use of mobile instant messaging (MIM) in an organization has led to the decentralization of authority.
Design/methodology/approach
To achieve this aim, a study was conducted on a case site that had used MIM extensively to manage an event.
Findings
This study found that communication technology such as MIM can shift more authority to the lower-level committees through the processes of formation, delegation, control and dissolution.
Originality/value
The role of information systems and technology in affecting a decentralization process has been largely understudied. Additionally, the effect of communication technologies such as MIM on a decentralization process has been largely ignored. Therefore, this study theorizes the role of MIM in managing an event and how the technology has decentralized more authority from the top management to the lower-level committees.
Keywords
Acknowledgements
The authors would like to express our deepest gratitude to the Institute of Research Management and Monitoring (IPPP), Universiti Malaya, for their generous funding (grant number RP040A - 17HNE) that enabled this research to be conducted and disseminated. We would also like to express our sincerest appreciation to the Pusat Asasi Sains, Universiti Malaya, that had collaborated closely with us in conducting this research. Jazakallahu khairan kathira.
Funding: This work was supported by the University of Malaya’s Research Grant (Grant number RP040A – 17HNE).
Citation
Ahmad, N.S., Bahri, S. and Fauzi, A. (2022), "The process of decentralization through mobile instant messaging (MIM): a case study of event management in an organization", Journal of Systems and Information Technology, Vol. 24 No. 4, pp. 381-406. https://doi.org/10.1108/JSIT-11-2021-0257
Publisher
:Emerald Publishing Limited
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