Performance measurement and management for maintenance: a literature review
Journal of Quality in Maintenance Engineering
ISSN: 1355-2511
Article publication date: 9 March 2015
Abstract
Purpose
The purpose of this paper is to provide a literature review of the performance measurement (PM) in maintenance. The authors aim to discuss the background and development of the PM for maintenance, besides defining the concept of performance measures for maintenance and the frameworks developed.
Design/methodology/approach
A detailed and extensive literature search and study was undertaken by the authors on the concept and definition of PM, performance indicators (PIs), maintenance performance indicators and various performance frameworks. The history and theory of PM over different phases of business and technological developments have been critically examined and analysed in this review paper.
Findings
This paper reviews and presents the different PIs and PM frameworks like; balanced scorecard (BSC), performance prism, performance pyramid and performance matrix, etc., and identifies their characteristics and shortcomings. After considering related issues and challenges, frameworks and approaches for the maintenance performance measurement (MPM) are also presented, where the emerging techniques like; emaintenance have also been discussed amongst others. More and more industries are applying the balanced and integrated MPM frameworks for their competitive survivability and sustainability.
Practical implications
The concept, issues and approaches considered for the MPM frameworks can be adapted by the practicing managers, while trying to define and develop an MPM framework for the operation and maintenance activities. The considerations of the advantages and limitations of different frameworks can provide insights to the managers for implementation.
Originality/value
Some literature reviews on MPM and MPM frameworks are available today. This paper makes an attempt to provide a detailed and relevant literature review, besides adding value in this new and emerging area.
Keywords
Acknowledgements
The authors would like to acknowledge the support from the Reviewers and Prof. Salih O. Duffuaa for their comments and suggestions to improve this paper.
Citation
Parida, A., Kumar, U., Galar, D. and Stenström, C. (2015), "Performance measurement and management for maintenance: a literature review", Journal of Quality in Maintenance Engineering, Vol. 21 No. 1, pp. 2-33. https://doi.org/10.1108/JQME-10-2013-0067
Publisher
:Emerald Group Publishing Limited
Copyright © 2015, Emerald Group Publishing Limited