Critical areas of knowledge loss when employees leave in the oil and gas industry
Journal of Knowledge Management
ISSN: 1367-3270
Article publication date: 25 May 2018
Issue publication date: 4 September 2018
Abstract
Purpose
The purpose of this paper is to investigate the critical types of knowledge lost when employees depart companies in the oil and gas field.
Design/methodology/approach
The study adopts a grounded theory methodology. Twelve semi-structured interviews were conducted with elite informants in the oil and gas sector to gain an in-depth insight into the research problem. ATLAS.ti was used for data analysis and coding.
Findings
In the oil and gas industry, employees generally have job rotation and work at various geographical locations during their career. The departing employees possess valuable types of knowledge depending on the role and duties they have performed over the years. These include specialized technical knowledge, contextual knowledge of working at different geographical locations, knowledge of train wrecks and history of company, knowledge of relationships and networks, knowledge of business processes and knowledge of management.
Research limitations/implications
The study findings might only be applicable to the oil and gas sector.
Originality/value
This paper fulfills an identified gap on the identification of critical areas of knowledge loss when employees depart from oil and gas companies. The study adds to the existing body of literature on this underexplored area in the knowledge management literature.
Keywords
Acknowledgements
The work presented in this study was conducted at Knowledge Management Innovation and Research Center (KMIRC) and supported by the Hong Kong PhD Fellowship Scheme (HKPFS) of the Research Grants Council, RGC, The Government of the Hong Kong Special Administrative Region (Project Code: PF13 – 19,354). The authors would also like to express their sincere thanks to the research office of The Hong Kong Polytechnic University for the support of the research work under project no. 1-904Z. The Co-Author Dr Eric W.K. See-to was attached to Hong Kong Polytechnic University when this research work was carried out.
Citation
Sumbal, M.S., Tsui, E., Cheong, R. and See-to, E.W.K. (2018), "Critical areas of knowledge loss when employees leave in the oil and gas industry", Journal of Knowledge Management, Vol. 22 No. 7, pp. 1573-1590. https://doi.org/10.1108/JKM-08-2017-0373
Publisher
:Emerald Publishing Limited
Copyright © 2018, Emerald Publishing Limited