Care coordination for adults and older people: The role and contribution of the non-statutory sector
Abstract
Purpose
The purpose of this paper is to provide new insights into the contribution and experiences of non-statutory sector (voluntary) services delivering care coordination.
Design/methodology/approach
This qualitative study, based on face-to-face semi-structured interviews with 17 managers from a range of non-statutory sector services, used thematic data analysis supported by a framework approach.
Findings
Four themes emerged: commissioning arrangements undermined non-statutory sector development; working relationships between statutory and non-statutory services required time and energy to navigate and sustain; the establishment of a niche role in the larger network of provision; and tensions relating to future developments. The non-statutory sector was found to provide a mix of services, including specialist provision targeting specific communities that complemented or substituted for those provided by the state. Managers wanted their services to be recognised by the statutory sector as equal partners in the delivery of care coordination and were also keen to retain their independence.
Practical implications
Findings provide information for service commissioners and managers from statutory and non-statutory sectors indicating a complex set of experiences and views regarding the role of the latter. This is particularly salient in a political landscape which has increasing expectations of their involvement in the provision of care coordination.
Originality/value
This study considers the work of the non-statutory sector in the delivery of care coordination to adults and older people, an area under-reported to date. It suggests that there are opportunities available for these services to become embedded within a wider social care system and to excel by retaining or developing specialist roles and services.
Keywords
Acknowledgements
This article presents independent research funded by the NIHR School for Social Care Research. The views expressed in this publication are those of the authors and not necessarily those of the NHS, the NIHR or the Department of Health. Approval for the study was received from the University of Manchester Research Ethics Committee (ref: 13181). Support for the study was received from the Association of Directors of Adult Social Services (ADASS) (RG13-025).
Citation
Abendstern, M., Jasper, R., Loynes, N., Hughes, J., Sutcliffe, C. and Challis, D. (2016), "Care coordination for adults and older people: The role and contribution of the non-statutory sector", Journal of Integrated Care, Vol. 24 No. 5/6, pp. 271-281. https://doi.org/10.1108/JICA-08-2016-0028
Publisher
:Emerald Group Publishing Limited
Copyright © 2016, Emerald Group Publishing Limited