The effect of green intellectual capital and innovative work behavior on green process innovation performance in the hospitality industry

Abstract

Purpose

This study examines the direct and indirect effects of green intellectual capital (GIC) and innovative work behavior (IWB) on green process innovation performance (GPIP), with green knowledge sharing (GKS) as a mediator, in Pakistan’s hospitality industry. The aim is to provide a paradigm for assisting companies in transforming strategic green processes of green hotel innovation and its practices.

Design/methodology/approach

A total of 203 questionnaires were administered to front-desk officers of 15 hotels in Pakistan. Smart PLS-SEM 4 was used for analysis, and demographic statistics were analyzed using SPSS 21.0.

Findings

GIC (green human capital, green organizational capital and green relational capital) and IWB significantly and positively influence GPIP. GKS strengthens the relationships of GIC and IWB with GPIP. Finally, all hypotheses were significant and the constructs showed a positive association.

Originality/value

Research studies have revealed the impact of GIC on the hotel industry’s competitive advantage. However, the mechanisms underlying those impacts remain relatively underexplored. This study makes valuable contributions by providing crucial evidence from Pakistan’s hospitality industry.

Citation

Shahbaz, M.H., Naseem, M.A., Battisti, E. and Alfiero, S. (2024), "The effect of green intellectual capital and innovative work behavior on green process innovation performance in the hospitality industry", Journal of Intellectual Capital, Vol. 25 No. 2/3, pp. 402-422. https://doi.org/10.1108/JIC-02-2023-0034